Terms & Conditions
Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.
We accept international MasterCard, Visa, Maestro, Delta and Solo.
All prices on our site are in Pounds Sterling (£).
Delivery pricing is dependent on delivery method, country destination and weight.
VAT is included in the price (unless otherwise stated) and will be charged at 20% and is subject to change without notice
To make this process as simple and pain-free as possible, we request that you complete the to obtain your RAN (Returns Authorisation Number). Not following this procedure may cause a delay in your refund or exchange. This does not affect your statutory rights.
Refunds And Exchanges
If for some reason you are not happy with your product you can return it to us for a refund or exchange.
In order to qualify for a refund or exchange, you must request your RAN within 14 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all it's components.
The refund will be made direct to the credit/charge card originally used to place the order unless requested otherwise. The refund will be made as soon as the item has been returned and if not received, then within 30 days of a RAN being requested.
You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.
Our products are packaged to ensure they arrive to you in good condition. However very occasionally items will arrive damaged or with defects.
Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned, then within 30 days of a RAN being requested.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
if we send a replacement as a swap and the swap is not completed then the goods to be returned will need to be returned at the buyers expense.
This does not affect your Statutory Rights.
You will normally receive two emails form us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endevour to contact you as soon as possible if this is the case. The 2nd email you get from us is your email receipt and means that your order has been processed, your item(s) are in stock and are being shipped.
The Order Status request facility is there for your convenience and allows you to highlight to us that you have yet to receive your order. If you are using this facility please ensure you complete all the required information and only submit a request once the estimated delivery time has elapsed or we may not respond to that request.
We will not be liable for any loss caused to you by late delivery over the estimated provided.
Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box.
Please refer to the section for further information.
It is the buyer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.
If no notification is made within this time period the buyer shall be deemed to have received the goods.
Some of our products offer a "Free Item" along side ordering a product.
This "Free Item" is subject to availability, and ordering the said product does not guarantee the customer the "Free Item".
Should the product ordered, with the attached free item, be requested for return or exchange, the "Free Item" will also be requested for return.
A "Free Item" will not be sent if an order is made in conjunction with any other offer, including Price Promises.
If you have a valid Promotional Code then you can enter it into the Promo Code box on the checkout page and your order will be discounted accordingly. Please ensure that you check the expiry date and any limitations as they normally run for a limited time only and may be restricted to certain brands, products or categories. Please note that Promotional Codes are subject to change, can be withdrawn at any time and only one Promo Code can be entered per order.
If you have any issues with the use of Promotional Codes please contact our customer services department by our form and we will get back to you as soon as possible.
Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from extremepie.com.
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