MC California USA

Product Returns

We are happy to Refund or Exchange your goods as long as you can answer YES to all of the following:

  • The Refund/Exchange request takes place within 14days from when the item was received.
  • We are informed of the reason for the return within 24hrs of receiving the item
  • The goods remain complete and undamaged with the original packaging.
  • The cost of the return delivery shall be paid for by the sender, unless otherwise agreed by ourselves


  1. If your item is faulty or under warranty.
  2. You need to contact us within 24hrs or receiving your item 
  3. you need to provide photos of the damage to ourselves and advise the couriers at the time of delivery by signing that the 'item not checked'  or that the item was received damaged
  4. we will check the information and advise a returns number and arrange collection / exchange as soon as possible, depending on stocks and availability or advise of an alternative item as a replacement 
  5. to be confident that your product is not damaged we advise that when receiving the item sign that it is not checked


For full details regarding refunds and/or exchanges please see our Terms & Conditions


returns address:

returns dept

the annex

badgers cottage

trickses lane

ham green